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Account & Registration
8 questions
Visit bajilong.biz and click the "Register" button in the top navigation. The registration form has two quick steps: first enter your Pakistani mobile number, email address and a password; then fill in your name, date of birth and city. Confirm you are 18 or older, agree to the Terms and Conditions and tap "Create My Account". An OTP is sent to your mobile for verification and your account is live within minutes. Full details are on the Register page.
Registration at Baji Long is completely free. You only spend money if and when you choose to make a deposit.
You must be 18 years of age or older to register and play at Baji Long. This is a hard requirement — no exceptions. Age is declared at registration and confirmed through CNIC or passport verification before your first withdrawal is processed. Accounts found to belong to players under 18 are closed immediately and all funds returned.
No. Baji Long enforces a strict one-account-per-person policy. Duplicate accounts are detected automatically using mobile numbers, device fingerprints and payment details. If duplicate accounts are identified, both are closed and any bonuses are voided. If you have forgotten your login details or are locked out, contact our support team rather than creating a new account — recovery is fast and straightforward.
Mobile number verification happens automatically via OTP at registration — enter the code sent to your phone and your account is active. Full identity verification (KYC) is required before your first withdrawal and involves submitting a photo of your CNIC or passport. You can upload documents directly through your account settings or email them to support@bajilong.biz. Verification is typically completed within a few hours.
Log in to your Baji Long account, go to Account Settings and select "Personal Details". Some fields — such as your date of birth and legal name — are locked after KYC verification and can only be changed by contacting support with supporting documents. Fields like your city, communication preferences and password can be updated at any time without contacting support.
You can close your account by contacting our support team at support@bajilong.biz and requesting permanent closure. Before closure, any remaining balance will be withdrawn to your registered payment method after identity verification. Note that account closure is different from self-exclusion — if you are experiencing difficulty with gambling, the Responsible Gaming page explains self-exclusion options which may be more appropriate.
On the Login page, click "Forgot password?" and enter your registered mobile number or email. A reset link or OTP will be sent. Follow the instructions to create a new password. If you no longer have access to the registered mobile or email, contact support with your CNIC and account details for identity-verified recovery.
Yes. Baji Long accepts players from across Pakistan — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta and all other cities. The platform is fully accessible on mobile and desktop throughout Pakistan. The account currency is Pakistani Rupees (PKR) and all payment methods are Pakistan-specific.
Deposits & Payments
8 questions
Baji Long supports all major Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer via IBFT and Visa/Mastercard debit and credit cards. All transactions are processed in PKR. There are no foreign exchange fees for Pakistani players. We do not accept international wire transfers or cryptocurrency at this time.
The minimum deposit at Baji Long is Rs 200 for most payment methods. To qualify for the 100% welcome bonus, your first deposit must be Rs 500 or more. There is no maximum deposit limit set by Baji Long, though your bank or wallet provider may have their own daily transfer limits which apply independently.
Easypaisa and JazzCash deposits are credited to your Baji Long balance within seconds in the vast majority of cases. IBFT bank transfers typically take between 5 and 30 minutes depending on the sending bank. Visa/Mastercard deposits usually reflect within a few minutes. If a deposit has not appeared after 30 minutes, contact support with the transaction reference number and they will investigate immediately.
Never send a second deposit for the same transaction before contacting support — this can result in a duplicate charge.
Baji Long does not charge any fees on deposits made through Easypaisa, JazzCash, NayaPay or IBFT bank transfers. Your deposited amount is credited in full. Some Visa/Mastercard transactions may incur a small processing fee depending on your card issuer — this is charged by your bank, not by Baji Long. Check with your bank if you are unsure.
No. Deposits must be made from a payment account registered in your own name — the same name on your Baji Long account. Third-party deposits are not accepted and will be returned. This policy protects both you and the platform from fraud and ensures that withdrawals can only go back to the same account. Using a family member's account, even with their permission, is not permitted.
This occasionally happens due to network delays between Easypaisa and our payment processor. First, wait five minutes and refresh your balance. If it still has not appeared, go to your Baji Long transaction history and check whether the deposit shows as "Pending". Then contact our support team via live chat or email with: (1) your registered mobile number, (2) the Easypaisa transaction ID, and (3) the amount and time of the transaction. We will locate and credit the deposit manually — this typically takes under 15 minutes.
Yes. Deposit limits — daily, weekly or monthly — are available to every Baji Long player and are set directly through your account settings under Responsible Gaming. Reducing a limit takes effect immediately. Increasing a limit has a 24-hour cooling-off period before it becomes active. Full details are on the Responsible Gaming page.
Baji Long does not impose a platform maximum deposit limit as a standard rule, though individual payment methods have their own transaction caps (for example, Easypaisa wallet limits). High-value depositors may be contacted by our team to complete additional verification as part of standard financial compliance. If you are trying to deposit a large amount and experiencing issues, contact support and they will assist.
Withdrawals
7 questions
Withdrawals to Easypaisa and JazzCash are processed in under 15 minutes for verified accounts, seven days a week, 24 hours a day. IBFT bank transfers take between 30 minutes and a few hours depending on the receiving bank. Visa/Mastercard withdrawals can take 1–3 business days for the funds to appear on your card statement, depending on your bank's processing time.
The minimum withdrawal at Baji Long is Rs 500. There is no maximum withdrawal limit for regular verified accounts, though very large withdrawals may be processed in instalments and may trigger an additional compliance review. Contact support if you are planning a large withdrawal and want to understand the expected timeline.
The most common reasons for a withdrawal delay are: (1) KYC verification not yet completed — submit your CNIC or passport through account settings, (2) an active bonus with outstanding wagering requirements — bonus funds cannot be withdrawn until wagering is complete, (3) a standard compliance review for first-time withdrawals, (4) a technical issue with the payment processor. Check your account notifications for any pending verification steps, then contact support if the issue is unclear.
Bonus balances and real-money balances are tracked separately. Only real money that has cleared wagering requirements can be withdrawn.
No. For security reasons, withdrawals must go back to the same payment account used for deposits. If you used Easypaisa to deposit, your withdrawal goes to the same Easypaisa account. If your payment account has changed (for example, a new SIM card for the same number), contact support to update your account details before requesting a withdrawal — they will guide you through the verification process.
Baji Long does not charge withdrawal fees. Your full withdrawal amount is sent to your payment account. Your bank or wallet provider may charge a receiving fee, but this is outside Baji Long's control. Contact your bank or wallet support if you notice a deduction on the receiving end.
Withdrawal requests that are still in "Pending" status can be cancelled from your transaction history — tap the withdrawal and select "Cancel Request". Once a withdrawal moves to "Processing" status it cannot be cancelled and will be sent to your payment account. If you need to cancel an in-progress withdrawal, contact support immediately, though cancellation cannot be guaranteed after processing has begun.
Yes. Self-exclusion locks your account for deposits and betting, but your balance remains yours throughout the exclusion period. You can request a withdrawal at any time during a self-exclusion by contacting support@bajilong.biz. Funds are returned to your registered payment account after standard identity verification.
Bonuses & Promotions
7 questions
New players who register and make their first deposit of Rs 500 or more receive a 100% match bonus up to Rs 20,000, credited automatically. No promo code is needed. The bonus carries a 25x wagering requirement — meaning you need to wager the bonus amount 25 times across eligible games before it can be withdrawn. Full terms are on the Promotions page.
A wagering requirement (also called a playthrough or rollover) means the total amount you must bet before bonus funds can be converted to withdrawable cash. For example, if you receive a Rs 1,000 bonus with a 25x requirement, you need to wager a total of Rs 25,000 across eligible games before that bonus becomes withdrawable. Bets placed with your real money balance count separately and can always be withdrawn before wagering is complete.
Your Baji Long dashboard shows your wagering progress in real time — you can check exactly how much more you need to wager at any time.
First check that your deposit was Rs 500 or more and that this was genuinely your first deposit on the account. If both conditions are met and the bonus has not appeared within five minutes, contact our support team at support@bajilong.biz with your account details and deposit confirmation. The team will apply the bonus manually after verification. Bonuses must be claimed within 7 days of first deposit.
Yes. Beyond the welcome bonus, Baji Long runs weekly reload bonuses, cashback offers, referral bonuses, seasonal tournament prizes and game-specific promotions tied to PSL season and major cricket events. All active promotions are listed on the Promotions page, which is updated regularly. Subscribing to SMS and email notifications in your account settings ensures you do not miss new offers.
Yes. Your real money balance and your bonus balance are tracked separately. You can always choose to play with or withdraw your real money balance independently of any active bonus. If you prefer not to complete wagering, you can forfeit the bonus from your account settings — this removes the bonus and any associated wagering requirement, leaving only your real money balance.
Most slots — including all games in the Slots and Jackpot Slots categories — contribute 100% towards wagering. Aviator and fishing games contribute 100%. Poker and live casino table games may contribute at a lower rate or be excluded from some bonus offers. The specific contribution rates for each promotion are listed in the bonus terms on the Promotions page.
Yes. If you prefer to play without bonuses — which some players do to avoid wagering requirements — you can opt out of automatic bonus crediting in your account settings under "Bonus Preferences". You can also decline individual bonus offers at the time they are presented. Contact support if you are unsure how to adjust this setting.
Games
8 questions
Baji Long offers 500+ games across multiple categories: slots, jackpot slots, Aviator crash game, poker (Texas Hold'em and variants), fishing games, virtual sports, live casino (baccarat, roulette, blackjack, Teen Patti, Andar Bahar) and full sports betting including cricket, football and PSL markets. All games are accessible immediately after registering and depositing.
Aviator is a crash-style game where a multiplier starts at 1x and rises as an aeroplane climbs. You place a bet before the round starts, then cash out at any point before the plane "flies away". Your payout is your bet multiplied by the multiplier at the time you cash out. If you do not cash out before the plane flies, you lose your bet. The outcome of each round is determined by a provably fair algorithm — Baji Long cannot influence when the plane will fly away. Visit the Aviator page for a full guide.
Yes. All slot games at Baji Long use certified Random Number Generator (RNG) technology that has been independently audited. Each spin, card draw or game outcome is completely random and independent of previous results. Crash games like Aviator use provably fair algorithms that can be independently verified. Baji Long cannot manipulate game outcomes — the results are determined by the RNG software, not by the platform.
Some slot games offer a demo/free play mode that you can try without depositing real money. Live casino games, Aviator, poker and sports betting require a real money balance to play. To access demo mode on eligible slots, open the game and look for the "Demo" or "Try for Free" option. Note that demo play does not count towards wagering requirements and demo winnings cannot be withdrawn.
Yes. Cricket betting — including Pakistan Super League (PSL), international Test matches, ODIs and T20s — is one of the most popular features at Baji Long for Pakistani players. You can bet on match winner, top batsman, total runs, over/under markets and many other options. Live in-play betting is available for most matches with odds updated in real time. Find cricket markets under the Virtual Sports and sports betting sections after logging in.
Minimum bets vary by game type. Most slots have a minimum spin of Rs 10. Aviator minimum bets start from Rs 10 per round. Live casino table minimums typically start at Rs 100 per hand or spin. Poker minimum buy-ins depend on the table. Sports betting minimum stakes start from Rs 50 per selection. These minimums make Baji Long accessible to players at every budget level.
First, refresh your browser or close and reopen the app. Most incomplete rounds resolve automatically once your session reconnects — your result and any winnings are credited from the last confirmed game state, not lost. If after refreshing your balance or game progress still looks wrong, contact support immediately with the game name, approximate time of the issue and your account details. Our technical team can retrieve the round result from server logs.
Fishing games are multiplayer arcade-style games where you aim and shoot at fish swimming across the screen. Each fish has a point value — when you catch it, those points multiply your bet by the fish's multiplier. Special fish and bonus rounds carry higher multipliers. The games are skill-based in targeting but outcomes have a random element in the multiplier values assigned. They are very popular among Pakistani players who enjoy a game with more interactivity than traditional slots.
Security
5 questions
Yes. All data transmitted between your device and Baji Long is encrypted using TLS (256-bit SSL). Payment credentials are tokenised and never stored in plaintext. Your password is stored as a one-way cryptographic hash — not even Baji Long staff can see it. We do not sell or share personal data with third parties beyond what is required for payment processing and regulatory compliance. Full details are in the Privacy Policy.
No. Baji Long will never ask for your password via SMS, WhatsApp, email or live chat. Any message requesting your password, OTP or payment credentials is a phishing attempt. Do not respond. Do not click any links in such messages. Forward the message to support@bajilong.biz so we can investigate. Then immediately change your Baji Long password and enable two-factor authentication.
Only enter your Baji Long password on the official website: bajilong.biz. Check the URL carefully before logging in.
Log in to your Baji Long account, go to Account Settings and select "Security". Toggle on "Two-Factor Authentication (2FA)". You will be asked to verify your identity with an OTP sent to your registered mobile. Once enabled, every login from a new device will require both your password and a one-time code sent to your mobile. We strongly recommend enabling 2FA for every Baji Long account.
Contact our support team immediately via live chat or email — do not wait. Provide your registered mobile number and as much detail as possible about the suspicious activity (unfamiliar login times, transactions you did not make, password change notifications you did not initiate). Our security team will lock the account, investigate and, if confirmed, reverse any unauthorised transactions where possible.
Baji Long collects only the data necessary to operate your account, process payments and comply with financial regulations. We do not sell personal data. You have the right to request a copy of your data or to request deletion of your account data (subject to regulatory retention requirements). Full details are in our Privacy Policy.
Responsible Gaming
5 questions
Every Baji Long account includes: deposit limits (daily/weekly/monthly), loss limits, session time limits, reality check pop-ups, cool-off periods (24 hours to one month) and self-exclusion (one month to permanent). All tools are accessible directly through your account settings — no support call required. Full details are on the Responsible Gaming page.
Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose a duration (one month, three months, six months, twelve months or permanent) and confirm. Your account is locked immediately. Alternatively, email support@bajilong.biz with "Self-Exclusion Request" in the subject line — we will lock the account within 30 minutes of receiving the email. Self-exclusions cannot be reversed before the chosen end date.
Our support team is available 24/7 in English and Urdu and can discuss responsible gaming concerns without judgement. Contact us at support@bajilong.biz or via live chat. We can also activate a cool-off period or self-exclusion on your behalf over chat. The Responsible Gaming page includes a self-assessment tool you can take in complete privacy — no results are stored or shared.
Yes. A loss limit caps the total net losses you can accumulate over a set period. When the limit is reached, your account is automatically prevented from accepting further bets until the period resets. Set it from Account Settings → Responsible Gaming → Loss Limits. The limit takes effect immediately and cannot be increased within the same period.
If a family member is showing signs of problem gambling — hiding their play, borrowing money, becoming irritable when unable to gamble — the most effective first step is a calm, honest conversation. You can also contact our support team confidentially and we will advise you on next steps. For urgent situations, professional counselling support is the recommended route. Our Responsible Gaming page has detailed guidance for family members of problem gamblers.
Support
4 questions
Our support team is reachable 24/7 via: (1) Live chat — the chat icon in the bottom-right corner of any page once you are logged in, (2) Email — support@bajilong.biz. Average response time via live chat is under three minutes. Email responses are typically within two hours. Support is available in both English and Urdu — communicate in whichever language you prefer.
Yes. Baji Long support agents are fluent in both English and Urdu. When you open a live chat, simply write in Urdu and the agent will respond in Urdu. The same applies to email — write to us in whichever language feels most natural. We understand that for many Pakistani players, explaining a problem in Urdu is clearer and faster than in English.
If you have a complaint about Baji Long, start by contacting our support team via email at support@bajilong.biz with a clear description of the issue, any relevant transaction IDs and what resolution you are seeking. We aim to respond to formal complaints within 24 hours and resolve them within 5 business days. If you are not satisfied with the outcome, escalation options are detailed in our Terms and Conditions.
Try these steps in order: (1) Refresh the page or close and reopen your browser, (2) Clear your browser cache and cookies, (3) Try a different browser or switch between mobile data and Wi-Fi, (4) Check whether the issue affects all pages or just specific games. If the site appears to be down entirely, email support@bajilong.biz — our technical team monitors uptime 24/7 and will investigate any outage immediately.
